It is the responsibility of you as the hiree to ensure that all possible steps are taken to avoid injury or damage to the inflatable. Please ensure that the following safety instructions are followed:
1) As the hiree, you will be required to read, agree and sign our hire agreement. The person signing this must over the age of 18.
2) No food, drinks or chewing gum is to be consumed on the inflatable (to avoid choking & mess). Hirees may incur a cleaning charge if the castle has been left in a dirty condition.
3) All shoes, badges, jewellery, (i.e. large earrings, necklaces etc.) MUST be removed. It is recommended that spectacles are also removed.
4) No face-paints, party-poppers, coloured streamers or "silly string" must be used near or on the inflatable, as they can make a terrible mess and permanently stain the unit.
5) No smoking or barbeques near the inflatable.
6) Climbing, hanging, or sitting on the walls is VERY DANGEROUS and must not be allowed. Children are not permitted to do somersaults on or from the bouncy castle.
7) A responsible adult must SUPERVISE THE INFLATABLE and those using it at all times, no matter what age the children may be.
8) Ensure that the inflatable is not overcrowded, and limit the numbers depending on age and size of children using it. If the children are colliding into each other then it is too crowded. Please refer to the castle intructions which specifies the maximum number of users and maximum user height.
9)Try to avoid large children and small children from using the inflatable at the same time. Some children require strict supervision.

10) No pushing, fighting or colliding is allowed on the bouncy castles. The supervising adult/s must ensure that all children are playing safely to avoid injuring themselves and other users.

11) Pets, toys or sharp instruments should be kept well away from the bouncy castle.

12) If the inflatable is not being used for any part of the day, please switch the blower off at the mains - this will reduce your electric bill!
13) Do not allow anyone to bounce on the front step, as children could easily bounce off the inflatable and get hurt. The step is there to help users get on and off only.

14) Ensure that no-one with a history of back or neck problems are allowed on the inflatable. Any child feeling unwell, should also refrain from using the castle.
15) Do not allow users to be on the unit during inflation or deflation, as this is dangerous.
16) Keep users away from them the blower and electrical cables at all times.
17) In the event of heavy rain, it is the hiree's responsibility to switch the inflatable off. Any wetness, including bubbling can be dried with a towel. A small picnic table placed over the blower, will help prevent rain-water being sucked into the blower, and then into the inflatable.

18) The blower at the back has a safety reset button. In the event that it overheats, or loses power, please ensure that all users get off the castle straight away. Switch the blower off at the mains, and then switch it back on again 1 or 2 minutes later, and it should restart. If it does not, or there is a power cut, inform us IMMEDIATELY.
19) Ensure that the vent on the side of the blower is kept clear at all times.
20) Before booking, please ensure that you have enough space for the inflatable, including an extra 2 ft of completely clear ground, of either side of the unit and at least 4 ft at the rear and front of the castle. The surface must be fully grassed if outside. We do not set up on tarmac or concrete for safety reasons.
21) Each unit has a max age/height specified. As the hiree, you must ensure that the restrictions are adhered to, so that potential accidents/damage can be avoided.
22) We reserve the right to cancel any hire agreement if we consider the weather to be unfit for inflatable use. The castle must not be used in high winds (24mph +) or heavy rain. Any deposit paid, prior to your party is non-refundable. You will not need to pay the balance under these extreme weather circumstances.

23) Our delivery/collection times are approximate. Whilst we make every effort to keep to agreed times, we cannot be held responsible for unexpected delays.

24) For overnight hire: please note that we require 2 forms of identification (i.e. Passport/driving licence and utility bill) on delivery of the castle and a returnable cash deposit. Please contact us for more details.

25) A deposit will be required to secure your booking and should be paid with 3 days of making the booking with our team. The cost of this deposit is usually £20 but may be more depending on the number of hire products you book with us. Deposits should be paid by BACS using the details provided in your email confirmation. Deposits cannot be refunded in the event of poor weather / cancellation, although you will not be charged the balance unless a booking is cancelled by you after our delivery driver has arrived at your party venue or the venue is not deemed by us to be suitable for the hire products you have booked. Please ensure you are fully aware of the requirements / measurements of the products you are hiring well in advance of your party.


1. It is the Hirer’s responsibility to check the site measurements for the required package, and also to ensure that there is adequate space surrounding the play equipment. If sufficient space is not available at the venue site for the package ordered, we reserve the right to remove certain items, at our discretion, for health and safety reasons. However, you will still be charged for them.

2. Please allow 45-60 minutes before the event for 1st Class Bouncy Castles staff to deliver and set up the equipment, and also 30-45 minutes after the event for them to take down and remove the equipment.

3. It is the responsibility of the Hirer to ensure easy access to the venue for unloading and loading of equipment. Any restrictions (lack of parking, stairs, narrow doorways etc.) must be reported to 1st Class Bouncy Castles staff prior to the event. Failure to do so may result in delay to setting up, an additional fee being payable by the Hirer or cancellation by 1st Class Bouncy Castles.

4. The Hirer must agree that the area where the goods are to be situated will be free from obstructions, debris and that there is strictly no dog foul (for outdoor bookings) where the equipment is to be sited, before our drivers arrive.

5. The packages include free setup and delivery to venues within our local area free delivery zone. Venues beyond this will incur a delivery fee. Please contact us for details or visit our Delivery Page.

6. We will endeavour to arrive and setup on time, however, 1st Class Bouncy Castles cannot be held liable for delay incurred due to circumstances beyond our control (for example – traffic congestion, adverse weather etc.).
7. If the event of adverse weather on the day, such as heavy snow or ice which would be dangerous to travel in, we reserve the right to cancel the booking. In such cases we will return any deposit.

8. All our equipment will be delivered in a clean and sanitary state. Should there be significant dirt or staining upon collection the Hirer will be made liable for professional cleaning costs. Equipment must be collected clean and undamaged for the full refund to be issued. If there is any damage, however slight, or any lost/stolen equipment the deposit will not be returned on collection. Equipment will be brought back to our Depot and an assessment carried out to determine how much you’ll be charged for a repair or replacement. If equipment damaged or lost is over the cost of £50, you will be expected to pay the full amount for the equipment priced as brand new within 7 days of the date of hire.

9. We require a £10 returnable deposit for the collection of ball pit balls which must be collected and bagged before our arrival to collect equipment. If balls are not collected and bagged, this deposit will not be returned.

10. Please ensure that equipment hired is not scattered around the venue. Equipment must be collected and placed back to the set up area so we do not spend time looking for items when we arrive to collect. This will also save you time if you have a set time to be out of a venue.

11. Please do not release our equipment to anyone other than our delivery drivers. If the driver who delivers to you is not the driver who will collect from you they will inform you and give you a description of the person/people coming to collect to avoid confusion and theft of our equipment.

Health & Safety

1. The Hirer must ensure the equipment is supervised at ALL times by a responsible person over the age of 18, preferably the Hirer. 1st Class Bouncy Castles staff do not supervise the event. 1st Class Bouncy Castles staff accept no liability for any damage, accidents or injuries that may occur whilst the equipment is on hire should there not be a responsible adult supervising at the time of the incident.

2. 1st Class Bouncy Castles staff will set up the equipment taking into account full safety of the children, and therefore large equipment, such as the ball pool or bouncy castle(s) must not be moved. We will not accept any liability for accidents, injury or damage during the period of hire if this has occurred. Photographs are taken to evidence this upon setup.

3. The Soft Play and Play Equipment is strictly for use by children under the age of 6 years. Under no circumstances should ADULTS play on the Soft Play or Play Equipment as this will, in time, result in damage to the Equipment or injury to the individual(s) / children.

4. Adults must not lean or sit on any Soft Play, Ball Pool walls, Play Equipment and/or Bouncy Castle(s).

5. Do not allow children with medical conditions, which may put them at risk of injury (i.e. brittle bone disease or temporary injuries), to use the Soft Play, Play Equipment or Bouncy Castle(s).

6. Avoid mixing older children on the Soft Play, Play Equipment or Bouncy Castle(s) at the same time as younger ones.

7. No food, drink or chewing gum to be allowed on or near the Soft Play, Play Equipment and/or Bouncy Castle(s), this will avoid choking and mess. If the equipment is collected in a dirty condition then the person hiring it will incur a cleaning charge.

8. No glass drinking glasses or bottles to be used on or near the Soft Play, Play Equipment or Bouncy Castle(s).

9. STRICTLY no alcohol or drug use on or near the Soft Play, Play Equipment or Bouncy Castle(s) – Seashells Soft Play will not be held liable for any damage, accidents or injury that occurs due to the consumption and effects of alcohol and/or drug use.

10. Please ensure that the Soft Play, Play Equipment and/or Bouncy Castle(s) is kept in a clean, dry condition. Any spillages must be cleaned and dried as soon as they occur – if we have to have the equipment professionally cleaned before the next hire, then you will incur a cleaning charge.

11. Shoes MUST be removed before using the Soft Play, Play Equipment and/or Bouncy Castle(s). Parents/guardians who enter the Soft Play area or walk over the padded floor tiles whilst supervising must remove their shoes, particularly heels. Any damage may result in the Hirer having to pay an additional fee for replacement or repair.

12. For hygiene reasons, socks should be worn at all times whilst using the Soft Play, Play Equipment and/or Bouncy Castle(s).

13. The Hirer must ensure that all sharp objects, including but not limited to, badges, spectacles, earrings, jewellery etc. are removed prior to accessing the Soft Play, Play Equipment or Bouncy Castle(s) to ensure it remains undamaged from but not limited to, scratches, tears, dirt (of any kind), detached from its connecting item (if applicable) and in the same working condition as delivered. If damage does occur the Hirer will incur a repair or replacement charge to be paid immediately, unless otherwise agreed.

14. No face paints, party poppers, confetti, coloured streamers or silly string to be used either on or near the Soft Play, Play Equipment and/or Bouncy Castle(s) – staining may occur for which the Hirer will be liable.

15. Strictly NO acrobatics or gymnastics to be performed on the Soft Play, Play Equipment or Bouncy Castle(s).

16. Children must NOT push, collide, fight or behave in a manner likely to injure or cause distress to others.

17. Always ensure that no overcrowding occurs on all Soft Play, Play Equipment and/or Bouncy Castle(s), limit numbers according to the age and size of children using it.

18. No furniture to be placed on the mats as this may cause damage.

19.. No smoking or barbecues near the Soft Play, Play Equipment or Bouncy Castle(s).

20. No pets or animals to be allowed on or near the Soft Play, Play Equipment or Bouncy Castle(s).

21. The Hirer is responsible for the safe keeping of the Soft Play, Play Equipment and/or Bouncy Castle(s). You will be charged for theft or any damage caused to it or for any items missing from it on its return. Soft Play, Play Equipment and/or Bouncy Castle(s) being kept overnight must be locked away to avoid theft. Full replacement charge for any missing items will incur. This includes any accessories which accompany the equipment, i.e. blowers, extension leads, mats etc.

23. In the event of rain ALL Soft Play and Play Equipment must be covered or taken indoors / under cover to prevent it from getting wet and water damage occurring. All equipment must be towel dried thoroughly before use re-commences.

24. Only 1st Class Bouncy Castles staff are authorised to collect the Soft Play, Play Equipment and Bouncy Castle(s) inflatable and equipment. Under no circumstances should any of the equipment be handed over to anyone other than our staff. If you are unsure of any staff member collecting please contact the owner on the telephone number provided.

25. Please ensure you take all reasonable precautions to protect the equipment from damage.

26. Most importantly please ensure that you take all reasonable precautions to protect the child from harm and danger.

Hire Contract

This web site is operated by 1st Class Bouncy Castles (“we”, “us” or “our”). All bookings made via this web site are governed by these Terms and Conditions at any time. It is your responsibility as the Hirer to read and understand these Terms and Conditions of Hire PRIOR to making a booking.

We will confirm acceptance of your booking immediately after you have confirmed your hire by us sending this in writing via e-mail to the email address you have provided to us or by letter to the postal address provided by you.


In the event of unavailability for whatever reason, we will replace the unavailable item with the closest possible alternative and advise you of this at the earliest possible date.


Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, neither will any of these terms restrict any of your statutory rights.
£5 Million public liability insurance is held by 1st Class Bouncy Castles.

All liability on our behalf is void should any injury occur due to the misuse of drugs and/or alcohol or non-adult supervision.